Return Policy

Last updated: 12 October 2026

We want you to be happy with your purchase. If something is wrong, contact us and we will make it right.

Gadgets (physical products)

• You can request a return or replacement within 7 days of delivery if the item is defective, damaged on arrival, or not what you ordered.
• The item must be unused (apart from testing it), in its original box, with all accessories, manuals and the receipt or order number.
• Please take photos or a short video of any damage when you open the package. This helps us solve the problem quickly.
• Change-of-mind returns are not accepted, unless the product page says otherwise.

Digital products

• Because license keys, access codes and downloads are delivered instantly and cannot be "returned", digital products are not returnable once the key, code or link has been sent.
• If a key or code does not work, or the product is not as described, tell us within 7 days and we will send a working replacement or refund you (see our Refund Policy).

Items we cannot accept

• Items damaged by misuse, accidents, water or unauthorised repair.
• Items missing parts or original packaging.
• Requests made after the 7-day window.

How to request a return

1. Contact us with your order number, the problem, and photos or a video.
2. We will reply within 1-2 working days with the next steps.
3. Once approved, send or hand over the item as we guide you. If the fault is ours (defective or wrong item), we cover the return delivery cost.
4. After we check the item, we send a replacement or process your refund.

Contact

Email: info@digihubnepal.com
Phone / WhatsApp: +81 90 6852 3924