Refund Policy
Last updated: 12 October 2026
When you get a refund
- Gadgets: when an approved return (defective, damaged or wrong item) cannot be fixed with a replacement, or if you prefer a refund and the item is out of stock.
- Digital products: when the license key or access code does not work and we cannot provide a working replacement, or the product is clearly not as described. Tell us within 7 days of delivery.
- Cancelled orders: if you cancel before a gadget is shipped or before a digital key is sent, or if we cancel your order (for example, out of stock or a pricing error), you get a full refund.
When refunds are not possible
- Digital products whose key, code or download has been delivered and works as described.
- Subscriptions that have already been activated and used.
- License keys that were shared, resold or misused.
- Gadgets that do not meet our Return Policy conditions.
How refunds are paid
- Refunds are processed within 7 working days after we approve them (for gadgets, after we receive and check the returned item).
- We refund to the same payment method you used, or to a bank account or wallet you give us if that is not possible.
- Delivery charges are refunded only if the problem was our mistake.
- Your bank or wallet may take a few extra days to show the money.
How to ask for a refund
Contact us with your order number and the reason. For a non-working key, please send a screenshot of the error.
Email: info@digihubnepal.com
Phone / WhatsApp: +81 90 6852 3924